At Alliance Cooperative Energy, LLC (A.C.E. Solar) we pride ourselves on our attention to service before, during and specifically after the sale! Our Director of Operations has personally spent over 30 years performing field and in plant engineering systems maintenance.
Preventative maintenance, troubleshooting complex systems and repairing electronics is in our DNA. Although Solar Systems generally require little maintenance and are extremely reliable, they should not be completely ignored. System owners should at a minimum analyze their systems production to catch small problems before they become costly. Additionally, in the rare event of a product failure you want to process warranty claims quickly to mitigate any down time. This is where our low cost Residential maintenance contracts come in handy for busy home owners. Contact us to request a residential service call or quote on a service contract.
The same general guidelines apply for Commercial systems however the financial implications for commercial systems are typically more consequential and dire. Partnering with the right installation partner is critical to the IRR on business and especially investor owned systems. Unfortunately, all too many “Solar Companies” were formed that were simply sales offices with no infrastructure to install or support the systems after the sale. As a result of the adjustment in the value of the incentives in NJ some of these “Solar Sales Companies” have gone away leaving unsupported systems out there. No system is too large or too small for us to service. As a matter of fact 90% of the service work we perform on systems we did not install with better than 50% of our work is on systems sold through Lowes and Home Depot.
Whether it’s a Residential or Commercial system you need serviced, rest assured that our staff is well trained with the ability to escalate to engineer level of field support if required. We also have all the necessary tools to perform the work quickly and efficiently. We maintain DIRECT relationships with all major panels and inverter manufacturing companies to insure the best access to technical support and product information. We provide warranty maintenance for SMA, Froius, ABB, Power One, Magnetek, Solar Edge and Enphase, SolarWorld and BP Solar to name a few. We also provide circuit board level and in a few cases component level repairs for several inverter manufacturers.
For Commercial Maintenance Contracts we offer guaranteed response times and will stock “Hot Swap” inverters to minimize down time for investor owned systems. We welcome your questions or concerns.